Customer Care Executive
Job ResponsibilityJob
Purpose: We are looking for a Customer Care Executive having a firm grip on the transactions pertaining
to the Exchange Market , has a flair for Customer Interaction and Grievance
handling both online as well as offline.
Responsibilities: 1.Keeping up the track
and records of release of the shares. 2. Documentation
related to the Exchange affairs. 3.Attending
customers without fail in person on call as well as offline.
Requisite Skills: 1. Should be compulsory from the
Finance sector - Share marketing/ Stock Broking background.
2. BACK OFFICE: a) Report Generation
and view in back office.
b) Branch Back Office Login and
Features detail.
c) Pay IN /Pay OUT Entry
3. MOBILE APPLICATION: a) App
Downloading
b) App login along with 2FA password
c) All features Details - Script
addition, Deletion,
place order (BUY/SELL) , PAYIN ,
PAYOUT
4.ODIN: a) ODIN Downloading( Client/Sub
Broker/ Branch) installation
b) ODIN Login along with 2FA
password
c) All features Details - Script
addition, Deletion, Place order (BUY/SELL), PAYIN, PAYOUT
5.
OTHERS: Clients PAYOUT Request / ODIN or MOBILE APP rights check and updation/
Account KYC Details Modification Process along with required documents /
Trading Limit along with required documents /Trading /De-MAT A/C Re-activation
process with required documents/ Daily Bills , Contract Note etc.QualificationAny Graduate with experience in Stock Market and excellent communication skills
PackageAs per the company norms